What is the concept of Marcy Paris?
Marcy Paris offers a corporate, permanent collection with no minimum quantities. Modular, eco-responsible and current, the collection is available in men's and women's models. Chic, elegant and comfortable, the collection is designed to serve the image of your company and your brand values.
Can I find Marcy Paris clothes in stores?
The Marcy Paris collection is exclusively available online. We also have a showroom in Paris and Geneva. Our sales team is at your disposal to receive you by appointment. Contact: +33 (0)1 85 09 36 90 / email@example.com
Can I personalize my clothes?
Marcy Paris offers additional services including personalization applicable to the permanent collection. We master different techniques so that we can meet your specific needs.
How can I request a quote?
If you want a personalized quote, we invite you to fill our Online contact form. Our sales team will be happy to process your request as soon as possible.
What types of payment do you accept?
The payment of your purchases on the Marcy.paris site is made by bank card such as:
Visa©, Eurocard©, Mastercard©, American Express©, electronic wallets such as Apple Pay© and Google Pay©
Please note that payment options may vary depending on your order country and currency.
ORDER TRACKING & DELIVERY
How can I track my order?
To follow the delivery status of your order, we invite you to go to your space my account / my orders. Click on the number of the order concerned then on "track my order".
What are the shipping fees ?
Delivery costs are calculated automatically when validating your basket. They vary according to the quantities and the delivery point. Note: for large orders in number of parts, delivery costs will be the subject of a specific study and an estimate.
What are the delivery times ?
The time usually observed for a delivery in France is 48 hours. Marcy Paris undertakes to ship your order as soon as possible. Delivery times may vary depending on the carrier.
*It is important to note that geopolitical situations or other exceptional circumstances in certain countries or regions may cause delays or temporary impossibility of delivery.
Which carriers or couriers do you work with?
For shipments within Europe and internationally, we use DHL. For local deliveries in metropolitan France, we collaborate with DPD and Gefco.
Do you ship worldwide?
We are shipping worldwide, via our referent logistics center in its field.
What are the taxes and customs fees?
When buying products from Marcy Paris, you must pay VAT. However, as an approved exporter (EA) and registered exporter (REX), Marcy Paris can obtain discounts or deletions of customs duties for its customers in destination countries subject to this regulation.
Note that customs taxes and costs are calculated during the validation of your basket according to the country of delivery and the regulations submitted in the country concerned.
Can I modify my order before shipping?
We recommend that you contact our sales department at +33 (0) 1 85 09 36 90 as soon as possible to assess the feasibility of your request.
How do I request a cancellation and refund before shipping?
If you wish to cancel your order and request a refund before it has been dispatched, please contact us on +33 (0)1 85 09 36 90 as soon as possible and we will consider your request. Once shipped, a return may be requested within 14 days, the return costs will then be at your expense.
I couldn't pick up my order and it was returned? What should I do ?
If you have not been able to retrieve your order and it has been returned, we advise you to contact us directly at the following email address: firstname.lastname@example.org or to contact a Marcy Paris sales representative on +33 ( 0)1 85 09 36 90, so that we can manage the situation with our carrier. We will do our best to find a solution so that you can receive your order as soon as possible.
Has my order been dispatched ?
Log in to your customer area, then click on “my orders”. You will then be able to check the status of your order:
Being processed : the order has been validated and is being prepared.
Completed : the order has been sent to you at the desired delivery address that you indicated to us during your online purchase. You can track your order using the tracking number by logging in at the following address:
for metropolitan France: DPD or Gefco depending on the name of the carrier mentioned on your order form
for international: DHL
Pending : payment for the order has not been finalized, a customer relations ambassador will contact you as soon as possible to assist you with your order.
Cancelled : the order has been canceled by you or following the possible unavailability of the article. It is also possible that the payment for your order has not been validated.
What is the return and refund procedure?
You have 14 days from receipt of your order to notify us of a return request to the following address: email@example.com . Please note that the return costs will be at your expense:
C/O MARCY INFINITY
11 ZA LE FAY
36230 NEUVY ST SEPULCHRE
Once we have received the returned products, we will process the refund as soon as possible.
What is the exchange procedure?
You have 14 days from receipt of your order to notify us of a return request for exchange, to the following address: firstname.lastname@example.org . Please note that the return costs will be at your expense.
Exchanged products must be in perfect condition and in their original packaging. Please send the products to the following address:
C/O MARCY INFINITY
11 ZA LE FAY
36230 NEUVY ST SEPULCHRE
Note that shipping costs for product exchange are the responsibility of the customer, unless the exchange is necessary due to a defect or error on our part.
We will refund you within an average of 15 working days after receipt of your return package by our logistics center. You will receive an email letting you know when the refund has been processed. Count between 24 and 48 hours after receiving the email for the refund to appear in your bank account.
How do I recover my account password?
If you have forgotten your password, click on the "Your account" section, then on "forgotten password". An email will be sent to you to reset your password.